Privacy Policy

Mutha Cuva Ltd is the data controller responsible for your personal data.

Registered office: Dobson House, Gosforth, Newcastle upon Tyne, NE3 3PF
Email: hello@muthacuva.co.uk
Phone: 0191 603 1999

We may collect and process the following information:

• Contact details – name, email address, phone number

• Account and service information – service bookings, communications, service history

• Payment information – payment status and references (we do not store card or bank details)

• Website usage data – IP address, browser type, pages visited, and interactions

• Marketing preferences – where you’ve opted in or out

We collect data when you:

• Sign up to our services

• Contact us by phone or email

• Use our website

• Interact with our marketing (where permitted)

We only use your data where UK GDPR allows us to. Our legal bases include:

• Contract – to provide and manage your service

• Legal obligation – for accounting, tax, and regulatory purposes

• Legitimate interests – to improve our services and manage our business

• Consent – for marketing communications where required

Payments are processed securely by third-party payment providers (such as GoCardless).

We do not store your full bank or card details on our systems.

We may contact you about your service or important updates as part of our contract with you.

We’ll only send marketing communications where we’re legally allowed to do so.
You can opt out of marketing at any time by using the unsubscribe link or contacting us.

We do not sell or rent your personal data.

We may share data with trusted third-party service providers who support our operations (such as IT systems, payment providers, and communications tools). These providers are required to keep your data secure and use it only for agreed purposes.

Your data is primarily stored and processed in the UK.

Where any data is processed outside the UK, appropriate safeguards are in place in line with UK GDPR requirements.

We keep your personal data only for as long as necessary:

• To provide our services

• To meet legal and accounting obligations

• To resolve disputes

Retention periods vary depending on the type of data.

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent where applicable

• Request data portability

To exercise your rights, contact us at hello@muthacuva.co.uk

Our services are not intended for children, and we do not knowingly collect personal data from anyone under 18.

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

We use cookies to improve your experience and analyse website traffic.

For full details, please see our Cookie Policy.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have concerns about how we handle your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.